Job Details

Customer Service

Marcie's Mt. Rainier Ski Club DEMO Olympia WA
Position Title: Customer Service
Position Code: SER
Position Type: Full Time Regular
Remote Type: N/A
Opening Date: 1/7/2021
Salary Range: $17.50 per hour
Position Location: Olympia, WA
Benefits: Med, Dental, Vacation, 10 Paid Holidays a year, 401k with matching %
Position Summary: Our client is looking to add an exceptional Customer Service Agent to their team. This isn't your typical Customer Service role, however. Our client is focused on giving their customers the best customer experience. If you like talking to people, are looking to grow your career and want to work on a vibrant and energetic team, then this could be the job you've been looking for!
Position Opening date: 1/7/2021
Position Closing date: 1/31/2021 12:00:00 AM
Shift / Availability Needed:
Total hours per week: 40 Hours / Week

Primary Position Duties:

  • Serves customers by providing product and service information and resolving product and service problems.
  • Attracts potential customers by answering product and service questions and suggesting information about other products and services.
  • Opens customer accounts by recording account information.
  • Maintains customer records by updating account information.
  • Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
  • Maintains financial accounts by processing customer adjustments.
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepares product or service reports by collecting and analyzing customer information.
  • Contributes to team effort by accomplishing related results as needed.

Education or Skills:

  • Customer service
  • Product knowledge
  • Market knowledge
  • Quality focus
  • Problem solving
  • Documentation skills
  • Phone skills
  • Listening
  • Resolving conflict
  • Analyzing information
  • Multi-tasking

Position Requirements:

High School Diploma or equivalent.
• 2+ years of retail/receptionist or customer service experience is required.
• Perform consistently to provide excellent customer service.
• Requires the ability to work in a team environment as well as strong oral and written communication skills.
• Ability to set appointments using an online system and understand basic technical information.