Job Details

Outbound Marketing Caller

Healthcare Synergy Inc National City,Riverside,Temecula,Oxnard,Oceanside,Hemet,Orange,Covina,Palmdale,Pomona,San Fernando,San Gabriel CA
Position Title: Outbound Marketing Caller
Position Code: OMC
Position Type: Contract
Remote Type: Fully Remote
Opening Date: 4/7/2021
Salary Range: BOE
Position Location: National City,Riverside,Temecula,Oxnard,Oceanside,Hemet,Orange,Covina,Palmdale,Pomona,San Fernando,San Gabriel, CA
Benefits:
Position Summary: The position is for Outbound Customer Service Representative. You will be working directly with our Support, Marketing, and Customer Service Team. You will speak with customers or potential customers to provide education and sales information related to products or services.
You will assist in the maintenance of the company’s customer database.
 
Position Opening date: 4/7/2021
Position Closing date: 12/31/2021 12:00:00 AM
Shift / Availability Needed: Full and Part Time Available
Total hours per week:

Position Summary:

The position is for Outbound Customer Service Representative. You will be working directly with our Support, Marketing, and Customer Service Team. You will speak with customers or potential customers to provide education and sales information related to products or services.
You will assist in the maintenance of the company’s customer database.
 

Primary Position Duties:

  • Performs outbound cold calls to consumers to soft sell Synergy products and/or services.
  • Places outbound follow-up calls to leads and address their inquiries, if any – triage to Management if necessary.
  • Answers questions about product and/or services in detail and the company.
  • Maintains database by entering new and updated customer information and documentation, as needed.
  • Meets quality assurance requirements and other key performance metrics.

Position Requirements:

  • Must possess excellent customer service skills and experience (phone and/or face to face)
  • Quick learner, team player, ability to multi-task, strong organizational skills, detail oriented, self-motivated, and excellent time management skills.
  • Ability to communicate clearly via telephone and e-mail required.
  • Ability to effectively prioritize time and complete all assigned tasks while maintaining a high level of phone productivity.
  • Proficient in speaking and writing in English.
  • Home Health, Hospice and Outpatient knowledge experience are a plus.
  • Proficient knowledge of Microsoft Office (Word & Excel), Microsoft Outlook, and Internet Explorer is required.

Education or Skills:

Benefits: